Split n Spin

Help · Account and help

Getting help and sending feedback

Where the app explains itself: the “?” beside each field, the first-release tour, Money Map lessons and your Get Paid path. And how to tell us when something is confusing, with a screenshot.

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Help inside the app

  • The “?” beside a field opens a short note: what the field is, why it matters, and a link to the guide chapter. There's one beside about 30 fields where a wrong answer costs money, like the ISRC, IPI, split shares, PRO and payout email. It works on a phone, and without JavaScript.
  • The first-release tour opens on your first visit: five short parts on releases, splits, store checks, the Money Map and the Get Paid path. Take the first-release tour on the home page brings it back.
  • Money Map lessons: every red or amber branch opens a lesson on what that money is and how to fix it for that song. See The Money Map.
  • Your Get Paid path, on My page: the seven sign-ups each writer and performer needs, with what each costs.
  • Every check says why. Audio checks, cover checks and store checks each name the rule and link to where it comes from.
A field tip open on the release wizard's Release time field: a title, two lines on midnight local time, and a link to the guide.
A field tip: the why, in two lines, and where to read more. Full size picture

Send feedback

Every page in the app has a button at the bottom right: This is confusing / Suggest something.

  1. Press it.
  2. Pick This is confusing or Suggest something.
  3. Say in your own words what you were trying to do and what got in the way (5 to 2,000 characters).
  4. Add a screenshot if it helps: PNG, JPEG or WebP, up to 4 MB.
  5. Press Send.
The feedback form open over a page: the two choices, the text box, the screenshot field, a note saying which page and name are sent with it, and the Send button. Red dots mark the choice (1), the text box (2) and the screenshot field (3).
The feedback form. 1: confusing, or an idea. 2: what happened. 3: an optional screenshot. Full size picture

The page you were on and your name go with it, so you don't need to explain where you were. A person reads every message. The answer comes back to your bell, and by email if you get emails.

Good questions become part of these help pages, so the next band doesn't have to ask.

Email us

Not in the app, locked out, or would rather write? Email [email protected]. Say which band you're in and what you were doing. Please don't send passwords; we'll never ask for one.

Questions

Who answers?

Jay, who runs Split n Spin, reads and answers every message during the beta.

Can I report a problem with a store, like a wrong artist page?

Yes: send feedback from that release’s page, so we can see which release it is, and say which store and what looks wrong.

Is there a phone number?

No. Feedback and email are the ways to reach us.

About the picturesThey show Copper Kettle, the made-up band from our guide. Every name, code and dollar in them is invented. Numbered red dots on a picture match the numbered steps.