Billing and plans: what “releases stay up” means

The two plans

One price covers the whole band, however many people are in it. Every bandmate gets their own login at no extra cost.

Pay for the Band plan

Only the band's owner can see the Plan page.

1. Open Plan in the menu.
2. Press Pay $36 a year. Stripe's own checkout page opens; Split n Spin never sees your card number.
3. After paying you come back to the Plan page, which says Band: paid and the renewal date.

What you need to send releases

The Plan page lists all three under Sending releases to stores:

1. The Band plan, paid.
2. The identity check, passed. We check the account holder's identity once, before the first release goes out, because distributors must know who they send music for. We keep only the result.
3. Room in this month's limit. New bands have a lower limit for their first 90 days, while we get to know each other:

Only new releases count. Changes to a release that's already out, and takedowns, always go through, whatever your plan or limit. If you need more, ask us to raise it.

Change your card, or cancel

Press Manage card or cancel on the Plan page. It opens Stripe's page for your card, invoices and cancelling.

After you cancel, the plan stays paid until the end of the year you paid for: the Plan page says Band: cancelled, paid until that date. If a renewal payment fails, Stripe retries it for a while, and the page asks you to update your card; nothing stops in the meantime.

What “releases stay up” means

If you stop paying, the plan lapses. Then:

• Everything you've already released stays in the stores. Nothing is taken down.
• You can still sign in, see the Money Map, sign splits and import statements.
• New releases wait until you renew, and the marketing kit pauses. Renew $36 a year brings everything back at once.

The Plan page says it in one line: “Everything you already released stays up in stores. New releases wait until you renew.”

Our pricing page adds two promises for when Split n Spin opens:

• While a band is unpaid, Split n Spin keeps 15% of its store money, to cover storage and payouts. Renew, and it goes back to 100%.
• If Split n Spin ever closes or changes delivery partner, every band gets 90 days' notice and a full export, and we move the releases to another distributor with the same codes, so play counts carry over.

About the picturesThey show Copper Kettle, the made-up band from our guide. Every name, code and dollar in them is invented. Numbered red dots on a picture match the numbered steps.